SHOPPING WITH CONFIDENCE

HashamShop Policies

At HashamShop, we believe online shopping should be simple, transparent and reliable. This Policy Center explains how we handle orders, payments, delivery, cancellations, returns, refunds, warranty claims, privacy and cookies.

Last Updated: Saturday, September 12, 2026

Policy Center

Use the links below to quickly find the information you need.

Important Notice

Hasham Shop aims to provide accurate product information, transparent pricing, reliable delivery and responsive customer support.

These policies explain the general rules applicable to purchases made through Hasham Shop.

Please note

  • Product-specific conditions may apply and will be displayed where relevant.
  • Delivery dates are estimates and may vary depending on destination and courier conditions.
  • Certain products may have different return or warranty conditions.
  • Payment processing may involve third-party payment providers.
  • Mandatory consumer rights available under applicable Pakistani law are not intended to be excluded by these policies.

If you have a question about a particular order, please contact Hasham Shop before taking action such as returning a product or disputing a payment.

 

Returns, Replacements & Refunds

We want you to receive the product you ordered in acceptable condition and as described.

If something goes wrong with your order, contact HashamShop as soon as possible so that we can review the issue and provide the appropriate solution.

When Can I Request a Return?

A return or replacement may be considered when:

Wrong Product

You received a product different from the one you ordered.

Damaged Product

The product arrived damaged or appears to have been damaged during delivery.

Defective Product

The product has a genuine manufacturing or functional defect that affects normal intended use.

Missing or Incomplete Order

A product, component, accessory or quantity included in your order is missing.

Materially Incorrect Product

The product materially differs from the description or specifications presented at the time of purchase.

Return Request Period

Unless a different period is clearly stated on the relevant product page, customers should normally submit a return or replacement request within 7 calendar days of delivery.

Some products may have different return periods or may not qualify for change-of-mind returns because of their nature.

Where a product-specific return condition is displayed, it will apply subject to applicable law.

Change-of-Mind Returns

Change-of-mind returns are available only where HashamShop expressly offers them for the particular product.

Where available, the product may need to be:

  • unused;
  • undamaged;
  • complete;
  • in its original packaging;
  • accompanied by accessories and documentation; and
  • in a condition suitable for resale.

Return shipping for an eligible change-of-mind return may be the customer’s responsibility.

Certain products may be excluded from change-of-mind returns because of hygiene, personalization, perishability, digital delivery or other legitimate reasons.

These exclusions do not remove any mandatory legal remedy.

Unboxing Video

For electronics, fragile products, high-value products and other damage-prone items, we strongly recommend recording a continuous unboxing video.

The video should preferably show:

  • the sealed parcel;
  • the courier label;
  • all visible sides of the package;
  • the opening process;
  • the product;
  • accessories/components; and
  • any damage or missing item.

An unboxing video can help us investigate disputes involving damage, missing items or incorrect products.

However, an unboxing video is not automatically the only form of evidence accepted by HashamShop. Other reasonable evidence may be considered, including photographs, courier records, packaging condition, product serial numbers and inspection results.

What Evidence May Be Required?

Depending on the issue, we may request:

  • Order number
  • Product photographs
  • Unboxing video, where available
  • Courier label
  • Packaging photographs
  • Product serial number
  • Description of the problem
  • Proof of purchase
  • Other reasonable information needed to investigate the claim

We may request the product to be returned for inspection.

Product Inspection

A returned product may be inspected before a replacement or refund is approved.

A claim may not qualify where inspection reasonably establishes that the problem resulted from:

  • misuse;
  • accidental damage after delivery;
  • unauthorized repair or modification;
  • incorrect installation where installation was the customer’s responsibility;
  • normal wear and tear; or
  • another cause unrelated to the reported issue.

This does not affect rights that cannot legally be excluded.

Return Shipping Charges

If HashamShop Is Responsible

Where the wrong product, confirmed manufacturing defect, missing item or delivery damage is attributable to HashamShop or courier handling, HashamShop will normally arrange or cover reasonable return shipping according to the applicable process.

Change of Mind

Where a change-of-mind return is expressly available, the customer may be responsible for return shipping.

Incorrect Customer Information

If a return or reshipment is required because of an incorrect or incomplete customer address or other customer-provided information, additional charges may apply where legally permissible.

Replacement

Depending on the circumstances, HashamShop may offer:

  • replacement with the same product;
  • an equivalent replacement with customer agreement; or
  • a refund.

Replacement depends on stock availability.

If the same product is unavailable, HashamShop will communicate the available options.

Refunds

Where a refund is approved, HashamShop will refund the applicable amount according to the circumstances of the order and applicable law.

For COD orders, refunds may be processed through:

  • EasyPaisa;
  • JazzCash;
  • IBFT/bank transfer; or
  • another mutually agreed lawful method.

For prepaid orders, refunds may normally be processed through the original payment method where technically available.

COD Refund Security

HashamShop will not require your:

  • ATM PIN;
  • card PIN;
  • banking password;
  • OTP; or
  • similar confidential authentication credentials

to process a legitimate refund.

Customers should never share these credentials with anyone claiming to represent HashamShop.

Refund Processing Time

Once a refund has been approved and all required information has been received, HashamShop will normally initiate the refund within:

[Insert Refund Processing Time] business days

The time required for the funds to appear in your bank account or mobile wallet may depend on the relevant financial institution or payment provider.

How to Request a Return

Contact us through our official support channels.

Please provide:

Order Number
 Product Name
 Reason for Return
 Photographs/Video where relevant

Please do not send a product to an address unless HashamShop has provided return instructions.

 

Shipping & Delivery

HashamShop aims to deliver orders safely and efficiently across Pakistan where courier service is available.

Order Processing

Orders are normally processed after successful order verification and/or payment confirmation.

Standard Processing Time

1–2 business days

Some products may require additional processing time. Where applicable, this will be communicated to the customer.

Estimated Delivery Times

Destination

Estimated Delivery

Major Cities

2–5 business days

Other Cities & Towns

3–7 business days

Remote / Extended Areas

5–10 business days or longer

These are estimated delivery periods, not guaranteed delivery dates.

Delivery may take longer because of weather, public holidays, road conditions, security restrictions, courier capacity, incorrect addresses or other circumstances beyond our reasonable control.

Courier Partners

HashamShop may use reputable courier and logistics providers depending on destination and operational requirements.

Our courier network may include:

  • Leopards
  • TCS
  • Trax
  • CallCourier
  • Other logistics partners where appropriate

The courier used for an order may vary according to destination, parcel characteristics and service availability.

Tracking

Where tracking is available, HashamShop may provide a tracking number or tracking information.

Courier tracking information is supplied by the relevant logistics provider and may occasionally take time to update.

Delivery Attempts

The courier may make multiple delivery attempts according to its operational procedures.

As a general expectation, delivery may involve up to 2–3 attempts, although the actual number may vary by courier and destination.

A parcel may be returned to HashamShop when:

  • the recipient is unavailable;
  • the phone number cannot be reached;
  • the address is incorrect or incomplete;
  • delivery is repeatedly postponed;
  • the recipient refuses the parcel; or
  • the courier cannot safely complete delivery.

Address Accuracy

Customers are responsible for providing accurate delivery information.

Please provide:

  • Full name
  • Mobile number
  • House/shop number
  • Street/road
  • Area/locality
  • City
  • District
  • Postal code where applicable
  • Useful landmark

Address Correction

If you need to correct your address, contact HashamShop before dispatch.

Once the parcel has been handed to the courier, an address change may depend on the courier’s capabilities and cannot always be guaranteed.

Failed Delivery

If a parcel cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number or repeated refusal, it may be returned to HashamShop.

Additional delivery charges may apply for reshipping where the failed delivery resulted from customer-provided information or customer actions, where legally permissible.

COD Delivery

For Cash on Delivery orders, the customer or authorized recipient must pay the amount due to the courier according to the delivery procedure.

Customers should place COD orders only when they genuinely intend to receive them.

Delivery Delays

Delivery may be delayed by:

  • severe weather;
  • floods;
  • road closures;
  • strikes;
  • public holidays;
  • security restrictions;
  • natural disasters;
  • courier network disruption;
  • government restrictions; or
  • other circumstances outside our reasonable control.

If your order appears significantly delayed, contact HashamShop and we will assist with the courier investigation where possible.

Payment Policy

HashamShop offers payment methods displayed as available during checkout.

Depending on your location, order and available payment infrastructure, these may include:

Cash on Delivery

Pay the applicable order amount to the courier when your parcel is delivered.

COD availability may depend on destination, order value, product type and verification requirements.

Mobile Wallets

Where available, HashamShop may accept payments through:

  • EasyPaisa
  • JazzCash

Availability may depend on the payment option displayed at checkout.

Debit & Credit Cards

Where available, debit and credit card payments are processed through HashamShop’s approved payment gateway/payment provider.

Payment credentials may be handled directly by the relevant payment provider according to its systems and security procedures.

Payment Verification

Some orders may require payment or order verification before processing.

This may include verification of:

  • transaction status;
  • order information;
  • customer contact information; or
  • other information reasonably necessary to confirm the transaction.

Failed or Pending Payments

If a payment fails, is reversed or remains pending, HashamShop may place the order on hold until payment confirmation is received.

If you believe your payment was deducted but your order was not confirmed, contact us with the relevant transaction reference.

Payment Security

HashamShop takes reasonable measures to protect customer and transaction information.

HashamShop will never ask customers to provide their:

  • card PIN;
  • ATM PIN;
  • banking password;
  • OTP; or
  • other confidential authentication credentials

through ordinary customer support.

Payment Provider

Online payments may be processed by third-party payment providers.

The payment provider’s own terms, security procedures and privacy policy may also apply to the payment transaction.

7. Order Cancellation

CSS ID: order-cancellation

Order Cancellation Policy

We understand that sometimes you may need to cancel an order.

Before Dispatch

If you want to cancel an order, contact HashamShop as soon as possible.

Cancellation requests received before dispatch can normally be processed, subject to order status.

After Dispatch

Once an order has been handed to the courier, cancellation may no longer be possible.

In that situation, you may need to follow the applicable return procedure.

COD Cancellation

If you no longer want a COD order, please contact us before dispatch whenever possible.

Please avoid deliberately refusing a parcel after it has been dispatched.

Fake & Abusive COD Orders

COD is intended for genuine purchases.

The following may be treated as abusive ordering behaviour:

  • repeatedly placing orders with no intention of receiving them;
  • providing false contact information;
  • deliberately making multiple fake orders;
  • repeatedly refusing legitimate deliveries;
  • manipulating order information; or
  • attempting to obtain goods or refunds through deception.

Depending on the circumstances, HashamShop may:

  • cancel suspicious orders;
  • require order verification;
  • restrict COD access;
  • require advance payment;
  • restrict an account; or
  • seek recovery of reasonable, documented costs actually incurred, where legally permissible.

Any such action will be subject to applicable law and will not be used to remove mandatory consumer rights.

Warranty Policy

Warranty coverage depends on the specific product and the warranty terms displayed at the time of purchase.

Types of Warranty

Manufacturer Warranty

Coverage provided by the product manufacturer.

Seller Warranty

Coverage specifically provided by HashamShop where stated on the product page or documentation.

No Warranty

Some products may be sold without a warranty.

Where applicable, this will be disclosed in the product information.

What May Be Covered

Depending on the applicable warranty:

  • manufacturing defects;
  • functional defects;
  • qualifying product failures; and
  • other issues specifically covered by the stated warranty.

What May Not Be Covered

Unless the applicable warranty says otherwise, warranty coverage may not include:

  • accidental damage;
  • liquid damage;
  • misuse;
  • unauthorized repair;
  • unauthorized modification;
  • physical abuse;
  • improper installation;
  • normal wear and tear; or
  • damage caused by failure to follow product instructions.

Warranty Claim Process

To submit a warranty claim:

1. Contact HashamShop

Provide your order number and description of the problem.

2. Provide Evidence

We may request photographs, video, serial number or other information.

3. Product Assessment

The product may need to be inspected or assessed by HashamShop, the manufacturer or an authorized service provider.

4. Applicable Remedy

Depending on the warranty terms and assessment, the remedy may include repair, replacement or another applicable solution.

Warranty Period

The warranty period is the period stated on the relevant product page, invoice, warranty card or applicable manufacturer documentation.

Where no warranty is expressly provided, customers should not assume that a manufacturer or seller warranty exists.

 

Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

HashamShop respects your privacy and takes reasonable steps to protect information provided through our website and services.

This Privacy Policy explains the information we collect, how we use it and when it may be shared.

Information We May Collect

Personal Information

Depending on how you use HashamShop, we may collect:

  • name;
  • mobile number;
  • email address;
  • billing information;
  • delivery address;
  • account information; and
  • order information.

Order Information

We may collect information relating to:

  • products purchased;
  • order number;
  • order value;
  • delivery status;
  • returns;
  • refunds; and
  • customer support communications.

Technical Information

Our website may automatically collect certain technical information such as:

  • IP address;
  • browser type;
  • device information;
  • operating system;
  • pages visited;
  • website usage information;
  • cookies; and
  • security/log information.

How We Use Your Information

We may use customer information to:

  • process orders;
  • verify COD orders;
  • arrange delivery;
  • process payments;
  • process returns and refunds;
  • provide customer support;
  • communicate about orders;
  • prevent fraud and abuse;
  • improve our website;
  • maintain security;
  • maintain business records; and
  • comply with applicable legal obligations.

WhatsApp Communication

HashamShop may use WhatsApp to communicate with customers regarding:

  • order confirmation;
  • COD verification;
  • delivery;
  • tracking;
  • returns;
  • refunds;
  • customer support; and
  • other transaction-related matters.

Where marketing communications are sent through WhatsApp, appropriate consent and/or opt-out mechanisms will be used where required.

Customers may request that marketing communications stop.

Essential transactional communications may still be necessary for an existing order.

SMS, Email & Phone Calls

We may contact customers by phone, SMS or email for legitimate transactional purposes, including:

  • order verification;
  • payment;
  • delivery;
  • account security;
  • returns;
  • refunds; and
  • customer support.

Marketing communications will be handled with appropriate consent and/or opt-out mechanisms where required.

Sharing Information

We may share necessary information with service providers that help operate HashamShop, including:

  • courier companies;
  • payment providers;
  • banks/payment institutions;
  • hosting providers;
  • technology providers;
  • communication providers;
  • security/fraud-prevention providers; and
  • professional advisers where reasonably necessary.

We aim to share only information reasonably necessary for the relevant purpose.

Courier Information

To deliver your order, the courier may receive information such as:

  • recipient name;
  • phone number;
  • delivery address;
  • order/reference number;
  • COD amount, where applicable; and
  • other information required for delivery.

Payment Information

Where payment is processed through a third-party payment gateway, the payment provider may process payment credentials under its own systems and policies.

HashamShop will not ask customers for:

  • card PIN;
  • ATM PIN;
  • banking password;
  • OTP; or
  • similar confidential credentials.

Fraud Prevention

We may use order and transaction information to detect and prevent:

  • fake COD orders;
  • payment fraud;
  • fraudulent refund claims;
  • account abuse;
  • unauthorized transactions; and
  • other suspicious activity.

Legal Disclosure

Information may be disclosed where reasonably necessary to:

  • comply with applicable law;
  • respond to lawful requests;
  • prevent fraud;
  • investigate unlawful activity;
  • protect customers;
  • enforce our policies; or
  • protect HashamShop’s legal rights.

Data Security

HashamShop uses reasonable technical and organizational measures appropriate to the information we process.

These may include:

  • access controls;
  • secure website connections;
  • restricted administrative access;
  • security monitoring;
  • backups; and
  • service-provider security controls.

No internet system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary for:

  • completing transactions;
  • customer support;
  • returns/refunds;
  • fraud prevention;
  • accounting;
  • tax/business records;
  • legal obligations; and
  • dispute resolution.

Your Privacy Requests

Subject to applicable law and reasonable identity/account verification, customers may contact HashamShop regarding their personal information.

Depending on the circumstances, customers may request:

  • access to certain information;
  • correction of inaccurate information;
  • clarification regarding its use; or
  • withdrawal of marketing consent.

Certain information may need to be retained for legal, accounting, fraud-prevention or dispute-resolution purposes.

Changes to This Privacy Policy

HashamShop may update this Privacy Policy when our services, technology, legal requirements or business practices change.

The latest version will be published on this page.

Cookie Policy

HashamShop uses cookies and similar technologies to help our website operate properly and improve the shopping experience.

What Are Cookies?

Cookies are small data files stored by your browser when you visit a website.

They can help websites remember information and provide certain functionality.

Types of Cookies We May Use

Essential Cookies

These may be required for:

  • shopping cart functionality;
  • checkout;
  • account login;
  • security; and
  • essential website functions.

Functional Cookies

These may remember preferences and improve website usability.

Analytics Cookies

These may help us understand website traffic, usage and performance.

Marketing Cookies

Where used, these may help measure or personalize marketing activity subject to applicable settings and consent requirements.

Managing Cookies

You can manage or disable cookies through your web browser settings.

Please note that disabling certain cookies may affect shopping-cart, login, checkout or other website functionality.

Third-Party Cookies

Some services integrated into HashamShop may place or use cookies according to their own policies.

These may include analytics, payment, security or other technology services.

Changes to This Cookie Policy

HashamShop may update this Cookie Policy when our website technologies or practices change.

The latest version will be published on this page.

Terms & Conditions

Effective Date: [Insert Date]
Last Updated: [Insert Date]

These Terms & Conditions govern your use of HashamShop and purchases made through our website.

By using the website or placing an order, you agree to these Terms, subject to your rights under applicable law.

1. About HashamShop

HashamShop is an online retail store serving customers in Pakistan.

Legal/Business Name: [Insert Legal Name]
Business Address: [Insert Address]
Email: [Insert Email]
Phone: [Insert Phone]
WhatsApp: [Insert WhatsApp]
NTN/STRN, where applicable: [Insert Details]

2. Website Use

You agree to use HashamShop lawfully and responsibly.

You must not:

  • attempt unauthorized access;
  • interfere with website security;
  • introduce malicious software;
  • impersonate another person;
  • deliberately provide false information;
  • abuse website systems; or
  • use the website for unlawful purposes.

3. Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, specifications, prices and availability.

However, some details may change because of:

  • manufacturer updates;
  • packaging changes;
  • reasonable manufacturing variations;
  • screen/device differences; or
  • inventory changes.

Where a product is materially different from what was advertised, the applicable return/replacement remedies may apply.

4. Product Availability

Adding an item to your cart does not guarantee that it will remain available until checkout or dispatch.

If a product becomes unavailable after an order is placed, HashamShop may contact the customer regarding cancellation, replacement or refund of the affected item.

5. Pricing Errors

HashamShop aims to maintain accurate pricing.

If a genuine typographical, technical, system or clerical error causes a product to be displayed at an incorrect price, HashamShop may contact the customer before fulfilment.

The customer may then choose whether to proceed at the corrected price or cancel the affected order.

HashamShop will not deliberately use pricing errors to mislead customers.

6. Promotions

Promotions may have:

  • validity dates;
  • product restrictions;
  • quantity limits;
  • customer limits; and
  • other conditions.

Promotional terms will be stated where applicable.

7. Placing an Order

When you submit an order, you provide a request to purchase the selected products.

An automated order confirmation confirms that we received the order request. It does not necessarily mean that HashamShop has accepted the order for final fulfilment.

Orders may be subject to verification.

8. Order Verification

HashamShop may verify certain orders, particularly COD orders.

Verification may involve:

  • phone calls;
  • SMS;
  • WhatsApp;
  • confirmation of delivery address;
  • confirmation of order contents;
  • confirmation of customer availability; or
  • other reasonable verification steps.

If an order cannot reasonably be verified, HashamShop may place it on hold or cancel it.

9. Fake or Abusive COD Orders

Customers must place COD orders only when they genuinely intend to receive them.

Repeated fake orders, false information, deliberate refusal of legitimate deliveries or other abusive conduct may result in:

  • cancellation;
  • additional verification;
  • COD restrictions;
  • advance payment requirements;
  • account restrictions; or
  • recovery of reasonable, documented costs actually incurred, where legally permissible.

10. Payments

HashamShop may accept payment methods displayed during checkout.

These may include:

  • Cash on Delivery;
  • EasyPaisa;
  • JazzCash;
  • debit/credit cards; and
  • other approved payment methods.

Payment providers may have separate terms and policies.

11. Delivery

Delivery is handled by HashamShop and/or third-party logistics providers.

Estimated delivery times are not guaranteed and may be affected by circumstances beyond reasonable control.

See the Shipping & Delivery section of this Policy Center for further information.

12. Cancellation

Customers should contact HashamShop as soon as possible if they wish to cancel an order.

Cancellation may not be possible after dispatch.

Orders that have already been dispatched may need to follow the applicable return procedure.

13. Returns, Replacements & Refunds

Returns, replacements and refunds are handled according to the Returns & Refunds section of this Policy Center.

Nothing in these Terms is intended to exclude a mandatory consumer right or remedy that cannot legally be excluded.

14. Warranty

Warranty coverage depends on the relevant product and applicable warranty terms.

Where a product has a manufacturer or seller warranty, the applicable warranty conditions will apply.

15. Intellectual Property

Unless otherwise stated, HashamShop’s original:

  • logo;
  • branding;
  • website design;
  • text;
  • graphics;
  • photographs;
  • layout; and
  • other proprietary materials

are owned by HashamShop or used with appropriate permission.

You may not reproduce or commercially exploit these materials without authorization.

Third-party trademarks and product brands remain the property of their respective owners.

16. Third-Party Services

HashamShop may use third-party services including:

  • payment providers;
  • courier companies;
  • hosting providers;
  • analytics services;
  • communication platforms; and
  • technology providers.

Third-party services may be governed by their own terms and policies.

17. Website Availability

We aim to maintain a reliable website but cannot guarantee that the website will always be available, uninterrupted or error-free.

Temporary interruptions may occur because of maintenance, technical failures, security incidents or circumstances outside our reasonable control.

18. Force Majeure

HashamShop will not be considered responsible for unreasonable delays or failure caused by circumstances beyond reasonable control, including:

  • natural disasters;
  • floods;
  • extreme weather;
  • major road disruption;
  • strikes;
  • security restrictions;
  • government restrictions;
  • major telecommunications failures;
  • courier network disruption; or
  • other comparable events.

19. Limitation of Liability

To the extent permitted by applicable law, HashamShop will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits a liability, consumer right or legal remedy that cannot lawfully be excluded or limited.

20. Privacy

Customer information is handled according to our Privacy Policy.

21. Changes to These Terms

HashamShop may update these Terms when our business, services, technology or legal requirements change.

The latest version will be published on this page.

22. Applicable Law

These Terms are intended to operate in accordance with the applicable laws of Pakistan.

Where mandatory consumer-protection legislation applies, those rights remain unaffected.

Nothing in these Terms prevents a customer from exercising a legal right or remedy available under applicable law.

23. Contact

If you have questions about these Terms, please contact:

Email: [Insert Email]
Phone: [Insert Phone]
WhatsApp: [Insert WhatsApp]
Address: [Insert Business Address]

Need Help?

Have a question about an order, payment, delivery, return, refund or warranty?

Our customer support team is here to help.

Order Support

For order status, verification and delivery questions.

Returns & Refunds

For return requests, replacement and refund assistance.

Payment Support

For payment confirmation and payment-related issues.

Contact HashamShop

WhatsApp: [Insert Number]
Phone: [Insert Number]
Email: [Insert Email]