Frequently Asked Questions

🛍️ Ordering & Products

How do I place an order?

Browse our categories (Electronics, Home & Kitchen, Beauty, etc.), select the items you wish to purchase, choose your desired quantity, and click Add to Cart. Proceed to checkout, enter your shipping details, select a payment method, and confirm your order.

Will I receive the exact product shown in the picture?

Yes, we aim to display our products as accurately as possible. Minor variations in color or appearance may occur due to photographic lighting or display settings.

Can I modify or cancel my order after placing it?

You can cancel or modify your order before it has been dispatched. Please contact our customer support immediately via phone or WhatsApp with your order details to process the cancellation. Once dispatched, orders cannot be canceled.

🚚 Shipping & Delivery

Where do you deliver?

We deliver across major cities and regions nationwide. (Currently, we do not offer international shipping).

How long does delivery take?

  • Major Cities: 3–4 working days.

  • Other Areas: 5–7 working days.

  • Note: Delivery times may occasionally vary due to weather conditions, high order volumes, or public holidays.

What are the delivery charges?

Shipping fees are calculated based on your order weight, total value, and delivery location. The exact shipping fee will be displayed at checkout before you finalize your order.

How can I track my package?

Once your order is shipped, you will receive a tracking link or confirmation message via SMS/WhatsApp to monitor your delivery status.

💳 Payment Methods

What payment options do you accept?

We offer convenient payment options including:

  • Cash on Delivery (COD)

  • Direct Bank Transfer

  • Debit / Credit Card (where applicable)

Is online shopping on your website safe?

Yes. We use standard security and encryption protocols to protect your personal information and transaction details.

🔄 Returns, Exchanges & Refunds

What is your return/exchange policy?

We accept returns or exchange requests under the following conditions:

  1. The item delivered is damaged, defective, or faulty.

  2. You received the wrong item or it does not match the product description.

How long do I have to request a return or exchange?

You must inspect your package and notify our support team within 2 to 4 Days of delivery.

What are the requirements for returning an item?

Items must be unused, unworn, and in their original packaging with all tags intact. Proof of purchase (order confirmation or invoice) is required.

📞 Customer Support

How can I get in touch with Hasham Shop?

If you have any questions or need assistance with an order, feel free to contact us:

  • Email: support@hashamshop.com

  • Phone / WhatsApp: +92 344 1894064

  • Hours: Monday – Saturday, 9:00 AM – 6:00 PM